Professional Account Manager in Marbella
by Ben Clark
A natural leader of others with a proven track record of building and developing high performing, motivated teams who deliver in line with KPIs and SLAs.
With almost 15 years’ diverse contact centre experience spanning numerous industries including IT Sales, Insurance, Customer Service and Technical Support. Adept at holding responsibility for budgets, for multidisciplinary teams ranging from 10 to 400, and for leading change initiatives which improve process and turn around underperformance. Demonstrates a holistic management style; building rapport and credibility with key stakeholders and clients and serving as an ambassador for organisational culture.
Leads by example, proactively develops others, and displays an integrity and passion for service quality which adds tangible value. Swiftly develops a forensic understanding of a company’s staff and systems in order to ensure that data driven strategic decisions are made, implemented appropriately, and deliver sustainable long term results.
CV available upon request
I have NIE etc