Report crime in Marbella

by Marbella Family
(Marbella)


The province of Malaga is launching a new system for foreign tourists who need to report crimes to the Spanish police. The National Police is offering the Servicio de Atención al Turista Extranjero (SATE - Foreign Tourist Attention Service) to visitors of the city who need to report crimes as well as receive psychological attention when necessary. The service also helps foreigners cancel their credit cards.


Although the service is intended to aid foreigners who don´t speak Spanish it is also open to Spanish visitors.

The SATE headquarters are located in Málaga, however each National Police Station on the Costa del Sol has specialized staff available to help.

If you need to report a crime call 902 102 112 or visit the website www.policia.es. Reports can be made in several languages. You may also anonymously report any crime by sending an email to malagacostadelsol@policia.es.

Comments for Report crime in Marbella

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Aug 25, 2017
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Stolen wallet
by: Marion Cannie

On 29 July, I left my wallet with my credit cards, money and driving licence in a car hired from Goldcar at Malaga airport. i contacted the company and was told to email them. They did not reply. One of their staff clearly stole the wallet and has since used two of my cards to purchase Playstation Games. The cards were cancelled immediately, but, nonetheless, the thief managed to set up an online account because he/she had all of my personal details on my driving licence.

We shall certainly not use Goldcar again.

Aug 06, 2017
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Watch stolen
by: Anonymous

Be vigilant. My husband had his watch stolen from his wrist while waiting at the taxi queue in Puerto banus at 2.30am. Lots of people around, but it was taken within seconds and the guy ran off. Reported to the police and apparently it happens daily in the summer months.

Jul 22, 2017
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Robbed in the street - please beware
by: Anonymous

Beware late night Puerto Banus. July 2017
Left a club around 4:30am, walking with my son to get some food, was approached by three guys and one said his friend was desparate for a drink of water (having seen the bottle I was holding). Thought nothing of it and handed over my water. The guy had a drink of water and then came towards me and put both arms around me to hug me in appreciation. His grip tightened then he sort of shook me up and down, which. Thought very strange. After about ten seconds he let go and went off with his friends.
I thought it was a bit strange and immediately checked my pockets, but then realised the Rolex on my wrist had gone.
It seems one of the guys distracted my son, while the third removed the watch while I was being hugged and shaken. It was all over very quickly, a slick well practiced manoeuvre I think.

Reported it next day, and now perusing an insurance claim, fingers crossed.

Please be warned.

Jan 25, 2017
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Natwest Gibraltar bank fraud in Marbella
by: Anonymous

In 2011 I left a bar in Marbella and went to the cash point. I must of collapsed when trying to use the cash point but some people said they knew me and helped me to what I thought was a taxi. They took me to a house in the Marbella hills. I was there for 4 hours (I cannot repeat on here what they did to me) they took 5,000 EUR from my Gibraltar Natwest account over 12 transactions and the bank clerk agreed they were suspicious transactions. As I was still recovering from the drugs they gave me I visited the bank in 2 days to be told there was nothing they could do and the money was lost, even though I called the bank 24 hours after the event and told them I could not find my card and I suspected fraud. I was told by the bank to go and speak to the people who took the money. I had no idea who that was and I found out later neither did the bank.

Oct 29, 2016
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Beaten up
by: Anonymous

Got beaten up by three hooded men, 2 holding a metal wrench and one holding a unloaded gun (for scaring me). My wife and I were going out of a restaurant/disco (won't mention the location), we get into the car and suddenly were attacked by these 3 guys. I told my wife to run back into the restaurant for help, while I was held by the guy with the gun and the guy with the wrench I managed to punch him and kick him out of the way, that's when i thought I could get the gun to point a different direction and shoot some rounds for attention. It was unloaded, or the safety was on, not sure. Anyways, while my wife was running towards the club, the second guy with the metal wrench started to smashing his weapon towards her head about 3 times, and one on her arm, she somehow kicked him with her heel onto his face, and managed to run into the restaurant and called for help. Seeing as help was coming, the burglars ran away. Fortunately nothing was stolen.

Now what really surprised me are two things. The Police and the Hospital. We are paying over 53% income tax to the Spanish government, and what are we getting?? [Edited] The Police never arrived for the 3 hours we were stuck in that place, the ambulance arrived in 2 hours and trying to figure out what to do with us for another hour, also there was only ONE person on duty for the ambulance, this person was the driver, no nurse or doctor to help us. So we drive to the Public Hospital in Marbella. They asked us for VISA's. Obviously we didn't have anything to show since we just got beaten up, but we did present our EU ID's. They basically told us to [edited], called a taxi and sent us to a private hospital.

Overall, I want to say this. When going out late at night, go with a group ALWAYS. Avoid driving or wearing anything super fancy. We were driving an S Class Mercedes, obviously we attracted loads of robbers, ending up both getting beaten up and having no support from the Police and the [edited] Hospital.

Sep 30, 2016
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report crime in english?
by: Anonymous

The website you recommend www.police.es is only in spanish and no availability to change to english.......

Sites like this should offer multiple languages !

Aug 23, 2016
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Stolen Parking Picasso Malaga Airport
by: Anonymous

We left our car for 8 days and requested the car be cleaned exterior only. We arrived home and pieces of the boot had been removed and were laying on the floor of the boot and the wrench and anti theft key are now missing. Parking Picasso were rude to my wife and accept no responsibility. No one else has ever had access to our car. The house address is printed on the insurance and we now have no choise but to change the anti theft key. NEVER trust your car with these people.


Aug 08, 2016
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Bag stolen
by: Anonymous

My bag was stolen with my iphone 6s and money in when out for dinner!

Jun 23, 2016
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Stolen Samsung Galaxy s6 marbell case
by: Amy slater

Stolen phone while shopping in mango today, please if anybody has it would they return it too the Marbella sultan club hotel as I'm willing to pay for its return due to having memories on which can't be replaced

Jun 13, 2016
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Bad e mail address
by: Jrgh

The email address you quote is refused and if little use! Do you have a better address?

May 14, 2016
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Robbed at La Canada
by: Anonymous

my wife had her purse stolen while she put our baby in his buggy in La Canada Marbella. my wife was by Mango, who tell us they have no cameras so can't help. we can cope with loosing the money, but her UK resident visa card is a disaster. the Security were not able to help, as with most of them they are for show and do nothing. the Police need to really crack down on this shopping centre, i hear all the time how people are puck pocketed there.

May 07, 2016
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Taxi cab Bandit
by: Tom Atkins

Please be aware of a scam that is opperating.
You are at a bus stop and a car pulls up and says the bus has broken down and he will give you a lift.
When you arrive at your destination he demands a fare in our case 30 Euros .
He tried it again a few days later but I manmaged to get a picture of the car number if any body is interested.
tomatkins430@gmail.com

Apr 04, 2016
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multi million euro stock scam
by: Anonymous investor

Labanna capital management
Selling fake shares, not fca regulated company
Boiler room scam
Office opposite lidl

Feb 22, 2016
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MULTI MILLION EURO STOCK SCAM GOLDEN MILE
by: Anonymous investor

Labanna capital management facing oposite Lidl

Jan 09, 2016
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Robbed January 2016
by: Irish visitors

Purchased 3 shirts in El Corte Ingles, €144 returned to car which was parked at roundabout nearest to the port entrance. Went to get food, returned to our apartment and realised the shirts had been stolen from the boot. Hired car, and scouts seem to be around cars, be so careful.

Dec 18, 2015
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robbed in puerto banus they took my rolex submeriner
by: Anonymous

Saturday November 21st 2015. I took my wife out to celebrate. We rented a apartment in Puerto Banus so that that we can go our for dinner and dancing drink and not have to take a taxi home to Elviria where we now live. We first went to Joys then Picaso's for a quick bit then to Sinatras the night was going well. Then we Went to Babilona Banus it was probably about two in the morning meet some nice people had a few drinks instead of going back to the apartment. I started not to feel so good and i decided to walk back to the apartment at the far end of the banus and unfortunately walked along the back row of puerto banus as i walked i was approached by multiple women of the night asking me if i wanted diffent sexual services my wife was with me as i walked. WIthin 3-4 minutes i suddenly saw two guys ahead of me slow and start to talk to me. Smiling asking me where i was from once i said i was from england they acted happy and hugged me. Over only a few second i felt off balance i felt one of the men push on the back of my leg almost pushing me over. I was clearly a little drunk and i could hear my wife call out to me. i they let me go and they walked away. My wife caught up as she was a few steps back. She said are you ok? i Honestly didnt think much of it. I just wanted to get in the flat as i felt dizzy and sick. To cut a long story short i spent most of the night sick and much for the worst and as soon as i got into the flat i realised that my 1 year old rolex submariner was gone. I am thankful that they did not do more and take my wife watch.
My advice to anyone do not stay out too late in puerto banus as the place has a very darkside full of criminals.

Oct 27, 2015
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Robbed
by: Anonymous

I was on Thursday at La Canjada with my baby in the cart. My red leather purse Longchamp was stolen from the handle of the trolley. Inside I had 200 euros phone Samsung Galaxy 5, Coco Chanel perfume 100ml, Prada sunglasses,and many documents. It has been reported to the police. I hope they will see the cameras in la Canjada, because I know exactly where they took my purse..Security there is a disaster ..... they did nothing.

Sep 16, 2015
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Lost Rolex
by: Anonymous

My friend had his Rolex watch stolen while in Puerto Banus this week. It is a 30 yr old vintage watch with a value of 6.5k. He is gutted. Does anyone know of a pawn shop where it may possibly end up? We're probably clutching at straws - I realise that but it means the world to him as it was a gift from his father who has now passed away.

Aug 23, 2015
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where to report a crime, I still dont know
by: Anonymous

The website is in Spanish and while I have used google translate so it is in English Im still unable to find where to report a crime, which you would think would be the main reason for the website!

Aug 22, 2015
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Purse pick pocketed in la Cala de mijas
by: Anonymous

Beware I have had my purse pickpocketed in la Cala de mijas , with my driving licence, ehic, 2 debit cards and some cash . Market day so they know people will be relaxed

I was hassled in a todo shop , felt unsettled and moved but it was obviously too late . So annoyed with myself , I worked in central London and travelled on the tube for years

Cards cancelled ,can't get through on phone to report to police.

If I see them again I will punch them !

Jul 26, 2015
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Robbed
by: Tooke

I was at Ocean Club and had my phone and purse stolen out of my bag.
I phoned the police and could not speak to an English speaking officer till the next day, which I really believe I am going to have trouble doing because nobody was helpful when it happened. I asked them to look at CCTV but only the police can do this..

Jun 20, 2015
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robbed
by: Anonymous

be aware in the los naranjos apartments daughter and friends robbed discusted that there so many low life. puts me off going to spain police need to do there jobs

May 04, 2015
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Costa del crime
by: Anonymous

Just come back from two nights in Puerto Banus. On the Friday night my son lost? His Raymond Weil watch, another of our group was dipped of cash and I stopped a guy having a go at dipping me. Be on your toes especially after a few bevvies.

Apr 28, 2015
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Drugged and Robbed
by: Andy - Hardly had a drink

Just got back from Puerto Banus. I was in a nightclub called [name removed] (DO NOT GO). I was drugged and woke up 12 hours later with £1700 taken from debit and credit cards.
Through my credit card company, I've found out that I was in Fuengirola service station (30 mins from Puerto Banus) where at least £1,000 was taken from me.
Absolutely no recollection of anything and was dropped near my villa I presume around 9am. I was drugged so much that I spoke to my friends at midday and have absolutely no recollection of the conversation I had with them.
Hoping to get this money back through the fraud team and find out what dodgy service station would do such a thing.
Phoned the Spanish police who said unless I go into their station I could not report it over the phone - I left for home the evening after completely blurry so that was not much help. Scary scary event and would not wish it on anyone. Other than bruising and cuts on my nose (probably a headbutt) I was not hurt thankfully. Just the worst weekend and extremely poor just now.

Feb 10, 2015
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Edited by MarbellaFamilyFun.com
by: Anonymous

This comment has been edited by Marbella Family Fun. If you wish to repost this comment, you will need to submit your name and email address.

Dec 10, 2014
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Drugged and Robbed in Puerto Banus
by: Mark - Honest Golfer

As I type, I feel lucky to be doing so. With a group of 24+ fellow golfers, on Thursday 4th December 2014 we decided to leave the more stylish old town Marbella to spend a few hours in Banus. This was mainly for those in the group who'd never been there before. I hadn't bothered with Banus since the turn of the Millennium and the Subsequent Russian Mafia takeover a few years later. I remember the classy chic Banus - chatting to Byon Borg in his boutique on the port in 1987 (I was 17 years old) and watching Kid Creole & The Coconuts perform later on in the evening. In the past I'd been lucky enough to stay at the exclusive Gray de Albion palace apartments with my wife, two kids and other family and friends.
Back to last Thursday night. Sinartras, Linekers and finally a the Navy bar.
The result: drink spiked. Probably Ketomine. Lights out. 9 hours later. Woke up in a hospital bed with a drip and other tubes stuck in me, naked on the bed with a sort of nappy on! Why? Robbed. Rolex watch(I was clearly targeted by the bent bar man, doorman and probably the manager and I wouldn't be surprised if staff in all the bars were involved), wedding ring and and the cash in my wallet €350. Surprisingly my wallet was left with me with debit card & EC NHS card (proved useful). Physically, just a bruised left hip, right knee and minor damage to a tooth. Probably resulting from me being dumped somewhere. Who found me? Where? Nobody could give me the answers.
Unless the Spanish authorities address the rotten corrupt core of their system, they will look back and regret what they are allowing to happen. Spain, a country I love, has lost me. I would strongly recommend that you avoid Banus. The South of France has retained the classy ports. Go there.

Apr 29, 2013
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FRAUD RESTAURANTS OWNERS
by: Anonymous

This comment has been edited by Marbella Family Fun. If you wish to repost this comment, you will need to submit your name and email address.

Jul 27, 2011
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Police station opening hours
by: Marbella Family

Take a look at the Q & A about the opening hours of the Marbella Police Station. You may find this information useful.

Jul 23, 2011
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CC TV
by: Sian Newman

The main problem being that many of the bar owners do not want CC Tv in the Port.A recent vote had them voting down the notion! Also the port has its own security and the police have to be called in, often too late by then

Jul 23, 2011
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Excellent News
by: Macklet

I think that things like this can only benefit Marbella and the Costa del Sol in general. If people are aware that there are services that help them in their own language,it encourages people to visit.
So thumbs up to the police and I think that this will be extremely well supported.

Jul 21, 2011
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Crime jn Puerto Banus
by: Anonymous

On my first trip to Puerto Banus,12 hours in i was mugged and robbed,throttled from behind and made uncontious.My wallet with money and cards watch and jewelery were taken,I was left bruised and bloody and shocked,no one came to help.i managed to return to my friends apartment, whom i had been seperated from early.I recommend nobody to be alone after dark.I was also surprised by the lack of english speaking people in the hospital and police station.I am now back in UK have lots to sort out.I been to the States Hong Kong,Thailand,Philiphines many times and have never experienced any thing like this before.Puerto Banus and Marbella are lovely places, but i think they have attracted a very bad element which the police need to crack down on.

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