Be careful with INSURANCE-MASTERS for car insurance!
Insurance Masters Marbella
Just wanted to share an expensive experience with the readers regarding Car insurance in Marbella.
I had a car insured with INSURANCE-MASTERS which is an insurance broker on the Golden Mile. My car was insured with them for two years and i had no incident. (so i cannot judge the quality of their compensation)
Looking to cut some insurance costs i asked them to quote me for a full-package-insurance including Housing and other vehicles.
During this review i found-out that Linea-Directa was much cheaper (40%) and had fully english speaking staff available 24/7.
I therefore sent a cancellation in due time through post to Zurich Insurance PLC, who used to send me regular notices, invoices and bill me directly on my bank account. (INSURANCE MASTERS was just an agent)
After a couple of months i receive a call from them asking to pay for the insurance claiming that them "Insurance Masters" had not received any notification.
I explained that i had sent the notification to the insurer but they claimed that i had to send the notification to them.
I asked them to send me the reference to any contract mentioning this procedure but received no answer.
I let you guess the rest of the story.... They have harassed me with claims and letters and forced me to pay for an insurance that they openly said was not valid anymore. (you should not pay for something not valid no??)
I thought about taking a good lawyer and protect my rights but thought that the lawyers expenses would not worth the fuss.
So be careful how you check-out with them and i don't envy those who have to deal with them after incidents....