Be careful with INSURANCE-MASTERS for car insurance!

by Stephane

Hi There,

Just wanted to share an expensive experience with the readers regarding Car insurance in Marbella.

I had a car insured with INSURANCE-MASTERS which is an insurance broker on the Golden Mile. My car was insured with them for two years and i had no incident. (so i cannot judge the quality of their compensation)

Looking to cut some insurance costs i asked them to quote me for a full-package-insurance including Housing and other vehicles.

During this review i found-out that Linea-Directa was much cheaper (40%) and had fully english speaking staff available 24/7.

I therefore sent a cancellation in due time through post to Zurich Insurance PLC, who used to send me regular notices, invoices and bill me directly on my bank account. (INSURANCE MASTERS was just an agent)

After a couple of months i receive a call from them asking to pay for the insurance claiming that them "Insurance Masters" had not received any notification.

I explained that i had sent the notification to the insurer but they claimed that i had to send the notification to them.
I asked them to send me the reference to any contract mentioning this procedure but received no answer.

I let you guess the rest of the story.... They have harassed me with claims and letters and forced me to pay for an insurance that they openly said was not valid anymore. (you should not pay for something not valid no??)

I thought about taking a good lawyer and protect my rights but thought that the lawyers expenses would not worth the fuss.

So be careful how you check-out with them and i don't envy those who have to deal with them after incidents....

Watch out!!!

Comments for Be careful with INSURANCE-MASTERS for car insurance!

Average Rating starstarstarstarstar

Click here to add your own comments

Apr 06, 2015
Insurance companies in General
by: David Martos

I have had this issue with Maphre and Caser...they are all really picking when it comes to change company...the best thing to do is send them or any other insurance, telecommunications, etc company by registered post.

The best advise I can give you is you will always find cheaper, but the cheaper will never be as good as the more expensive. Insurance companies are like banks, nothing is for free.

Click here to add your own comments

Post your own submission to the Marbella Community! It's easy to do. How? Simply click here to return to BLOG Insurance.


share this page with a friend - click below






Ask any question about Marbella right here!



Marbella Family Blog

  1. Win fitness membership worth €1,500

    Oct 27, 16 06:19 AM

    Enter our customer feedback survey for your chance to win a three month fitness membership at the Look Your Best Gym in Puerto Banus during the months

    Read More

  2. Win 6 months free office space

    Oct 27, 16 04:55 AM

    Win 6 months free office space at Marbella’s newest and coolest co-working space- Our Space arrives in Marbella, opening its doors on the Golden Mile

    Read More

  3. MarbellaNOW: Programme #96 - 21 October 2016

    Oct 26, 16 05:07 AM

    This week on MarbellaNOW Nicole hosts a series of interviews and stories including: • Justin Menchen, from TaeKwonDo. • Lucia Perez, marketing director

    Read More