WANTED: German Customer Service Representatives

by Niki Rule
(Malaga)

Looking for Home Based Customer Service agents.


This is a FULL TIME job.

WHAT ARE THE JOB RESPONSIBILITIES:

Our client is looking for a Home Based Customer Service Agent in German

Your main tasks will be:

-Take incoming user requests (via telephone, email ...), log call details into case management systems and provide response and resolution within SLA to customers.

-Aim for the highest Customer Satisfaction Surveys scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness.

-Delivery of high caliber Customer Service on post-sales requests (delivery, warranties, refunds, ...)

-Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction.

-Achieve sales goals set up on a quarterly basis while providing an excellent customer experience.

-Logging and following up on orders or requests.

-Capturing all required data elements in CRM as required by clients, policies and products.

REQUIRED LANGUAGES: German Native or Fluent

WHERE IS THE JOB LOCATION:

Home based

WHAT IS THE START DATE: End July 2017


YOUR EMAIL ADDRESS : nikirule@jobfinderspain.com


WEB ADDRESS: www.jobfinderspain.com

FACEBOOK SITE: https://www.facebook.com/jobfinderspain/

OTHER CONTACT DETAILS: 671 825 194


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