WANTED: German Customer Service Representatives
by Niki Rule
Looking for Home Based Customer Service agents.
This is a FULL TIME job.
WHAT ARE THE JOB RESPONSIBILITIES:
Our client is looking for a Home Based Customer Service Agent in German
Your main tasks will be:
-Take incoming user requests (via telephone, email ...), log call details into case management systems and provide response and resolution within SLA to customers.
-Aim for the highest Customer Satisfaction Surveys scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness.
-Delivery of high caliber Customer Service on post-sales requests (delivery, warranties, refunds, ...)
-Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction.
-Achieve sales goals set up on a quarterly basis while providing an excellent customer experience.
-Logging and following up on orders or requests.
-Capturing all required data elements in CRM as required by clients, policies and products.
REQUIRED LANGUAGES: German Native or Fluent
WHERE IS THE JOB LOCATION:
WHAT IS THE START DATE: End July 2017
YOUR EMAIL ADDRESS : firstname.lastname@example.org
WEB ADDRESS: www.jobfinderspain.com
FACEBOOK SITE: https://www.facebook.com/jobfinderspain/
OTHER CONTACT DETAILS: 671 825 194